Refund policy
The WipeSub iPhone app and the Windows edition are paid through different sellers, so refunds work differently. For any question, email contact@wipesub.com.
iPhone app (credits bought in the App Store)
Apple takes the payment for in-app credits and decides refunds under its own rules. We can't issue these refunds ourselves.
How to ask: open reportaproblem.apple.com in a browser, sign in with your Apple Account, find the WipeSub purchase, request a refund and give a reason.
- When Apple approves a refund, the matching credits are removed from your account. If you already used them, your balance can go negative and must be topped up before you analyse a new video.
- Failed analyses don't use credits, and re-editing or re-exporting the same video is free.
- Deleting your account removes any remaining credits; they are not refunded.
Windows live edition
The Windows edition is preparing for closed beta and is not on sale yet. Once on sale, we plan for our online reseller Paddle to take payment and handle refunds. How to ask and the refund window will be posted on this page before sales open.
- After a refund, the licence stops working the next time the software connects to the internet.
- Videos and subtitle files you already exported are not deleted.