WipeSub support

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For help, account deletion or data requests, email contact@wipesub.com. We'll reply as soon as we can.

iPhone app

How do I delete my account?

In the app: Account (top right of the home screen) → 刪除帳號 (Delete account) at the bottom. If you already deleted the app, email us instead and say whether you signed in with Apple or Google. See Section 6 of the privacy policy.

The subtitles are off. What do I do?

The subtitles are an automatic first draft that you check by listening through. The app flags spots to check first; tap any word that's off, then 設在這裡 (Set here), or use 重新對齊這句 (Re-align this line).

How do I get a refund?

Apple handles refunds for in-app purchases. See the refund policy.

Windows live edition

The Windows edition is preparing for closed beta. Once on sale, help with activating your licence and moving to a new PC will be here.

Privacy policy · Terms · Refund policy